Thank you for shopping at CL AMOR. We strive to provide you with the best products and services. If you are not entirely satisfied with your purchase, we're here to help.
1. Eligibility for Returns
a. We accept returns for products purchased directly from our website, CLAMOR.ONE.
b. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
c. Please note that certain products, such as software, downloadable digital content, and gift cards, are not eligible for return.
2. Return Period
a. You may initiate a return within 14 days from the date of delivery.
b. After 14 days, we will no longer accept returns or offer refunds.
3. Return Process
a. To initiate a return, please contact our Customer Support team via email at [email protected] or call us at +60109610702.
b. Provide your order details, including the order number, item(s) to be returned, and reason for the return.
c. Our Customer Support team will guide you through the return process, including providing you with a return authorization and instructions for returning the product.
4. Return Shipping
a. You are responsible for the cost of shipping the returned product back to us, unless the return is due to our error or a defective product.
b. We recommend using a trackable shipping method to ensure the safe and timely return of the product.
c. Please ensure that the product is securely packaged to prevent any damage during transit.
5. Inspection and Refunds
a. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.
b. If the returned product is approved, we will process the refund to the original payment method used for the purchase.
c. Please note that it may take several business days for the refund to be reflected in your account, depending on your payment provider.
a. We do not offer direct exchanges for products. If you wish to exchange a product, please follow the return process mentioned above and place a new order for the desired product.
7. Warranty Claims
a. If you believe your product is defective and requires warranty service, please refer to the warranty information provided with the product or contact our Customer Support team for assistance.
8. Non-Refundable Items
a. The following items are non-refundable:
- Software, downloadable digital content, or gift cards
- Products that are damaged, used, or not in their original packaging
- Products returned without a valid return authorization
9. Contact Us
If you have any questions or concerns about our Return Policy, please contact our Customer Support team at [email protected] or call us at +60109610702.